Refund policy
Payment is taken in full before we submit your application. In orders with more than one traveller, refunds apply per traveller.
| Situation | Service fee | Government fee |
|---|---|---|
| We review your documents and find we cannot apply for you | Full refund | Full refund (not yet paid to the government) |
| You cancel before we submit your application | Full refund | Full refund |
| Customer did not complete documents within 7 days | 50% refund | Full refund |
| Your application is refused after submission | Full refund | Not refundable |
| You cancel after we submit your application | Not refundable | Not refundable |
To request a refund or ask a question, contact us. See also our terms of service.